Tenant Handbook
At True Property Management, we want to ensure that all of our tenants have a seamless and stress-free rental experience. Our Tenant Handbook is your go-to guide for everything you need to know about your rental home. It covers essential information, including lease terms, maintenance procedures, rent payment guidelines, community rules, and more. Whether you need instructions on submitting a maintenance request or details about move-in and move-out procedures, this handbook has you covered.
We encourage all tenants to review this guide to understand their rights and responsibilities, helping to create a positive living environment for everyone. If you have any questions, our team is always here to help!
Featured In:
True Filter Delivery Service
Changing filters is as easy as opening the front door. This service helps you save up to $250/year and reduces the hassles of repairs.
True Credit Building
We report every rent payment so you build credit. Our tenant’s score increases an average of 23 to 42 points, so you can qualify for more and save hundreds.
True $1M Identity Protection
1 in 4 Americans are victims of identity fraud. All adult leaseholders get $1M coverage backed by AIG, monitoring through IBM's Watson, and a dedicated, US-based Identity Restoration Specialist.
True Resident Rewards Program
Rent day is now rewards day. You'll get cash, gift cards, and exclusive discounts you can use to save up to $4500/year on everyday expenses.
True Tenant Online Portal
Access your documents and pay rent through our easy to use online portal.
True Utility Connection Concierge
One call sets up utility, cable, and internet services – and helps you get the best promotions and discounts available.
True Home Buying Assistance
For those who want to move onto homeownership, by reporting your rental payments to the credit bureaus, we'll help you get into the home of your dreams with our exclusive True Tenant Buyer Program.
True 24/7 Maintenance Coordination
It always seems like things happen after hours. Our True Tenant Portal makes reporting those maintenance issues easy and fast, either online through our mobile app.
“As a landlord, I highly recommend them because their prices are competitive and they fix problems quickly. The online portal makes it easy to submit maintenance requests and approve repair costs. I appreciate their commitment to providing excellent service.”
Pirity Kimathi
“True property management was so helpful in finding a rental property for my mother-in-law. Every step was seamless. They made sure the home was spotless and ready to move in. I highly recommend using them.”
Julie H.
“If you’re looking for a property management team that puts you first, True Property Management is a perfect choice. They are very open and give you access to your financial reports, statements, and documents 24 hours a day, 7 days a week. I appreciate their dedication to protecting my investment.”
Carol Hill